## Symptom

When MOSCOW or VIEWER are started two windows appear (one black and one off-white) but they are both blank

## Platform

All Windows platforms

## Suggested Fix

Before continuing check one thing.

Click on the off-white window and bring it to the front. In its title bar it should say EAMS-moscow V#.# if you are running MOSCOW and EAMS-viewer V#.# if you are running VIEWER , where #.# is the version number of the software (not necessarily the same as for the version number for EAMS as a whole). If this is not the case contact LandTech for further information.

With the left mouse button click in the window a few mm below the title bar. If a series of menus appear proceed to the next step. If you can't get menus to appear by clicking just below the menu bar (try at various points across the window a few times) contact LandTech for further information.

- This problem arises because the monitor on the screen is set to 8 bit colour. You may wish to have your system support people fix this problem or alternatively if you feel confident modifying the system settings of your computer you can continue as below. To fix this problem
  - Open the 'My Computer' icon
  - Open the 'Control Panels' icon from the new window
  - Open the 'Display' (sometimes it will be instead called 'Monitors') icon from the new window
  - In the Display Properties dialog select the 'Settings' page.
    - In Windows '95 or '98 in the Color Palette section on the lower left of the window select the 'High Color (16 bit)' option. Do not select the '16 Color' or '256 Color' options. Depending on your display you may also have other options that display more 16 bit colour. They should work satisfactorily as well as 'High Color'.
    - In Windows NT in the Color Palette section on the lower left of the window select the '65000 Colors' option or an options that specifies more 65,000 colors.